The trust and safety employees reportedly don’t interact with others using the dummy accounts. They only search public posts. Many Airbnb users link their accounts to Facebook, which could make it easier to kick out those with connections to hate groups.
Airbnb has reportedly adopted such practices since the lead up to the Unite the Right rally in Charlottesville, Virginia in 2017. The company, which prohibits “violent racist groups” from using its services, is said to have banned more than 100 accounts of people with links to hate groups.
The likes of Twitter, Facebook and other platforms have been kicking people connected to hate groups and those who post QAnon-related content off of their services in recent months. As such, Airbnb may find it more difficult to use social media to monitor those people.
“When signals suggest a hate group member may be using Airbnb, we investigate and take appropriate action,” Airbnb spokesperson Ben Breit told The Information. “This information can come to us in many ways— including flags from members of our community, social media users or news articles.”